Complimentary Delivery & Returns
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FAQ
Our Commitment to You
We value all our shoppers worldwide and are committed to 100% customer satisfaction. We do not condone racist remarks, libelous comments, false reviews, or any kind of threats to our staff or our brand. All issues can be resolved with our dedicated support team.
Questions or Concerns? Contact Us First!
We want to resolve any issues you encounter directly. If you have questions or concerns about your order, please contact our team as soon as possible. We aim to respond to all emails within 24 hours. However, due to a high volume of inquiries, response time can take up to 72 hours.
Avoiding Chargebacks
We understand unforeseen issues can arise. If you have concerns about production time or if this information wasn't clear before ordering, we kindly ask that you reach out to our team for a resolution instead of filing a chargeback or dispute. Our legal team closely monitors false claims and friendly fraud. Our aim is always to find a direct and satisfactory solution, avoiding unnecessary disputes.
Ordering & Production
Production Times for Handcrafted Pieces
Most of our jewelry is meticulously handcrafted. Production times typically range from 3 to 20 business days, depending on design complexity and custom requests. Some pieces can take longer. Handcrafted pieces involve detailed processes like CAD designs, wax models, molds, custom-cut gems, and more. Some simple pieces do not require this elaborate production process and can be shipped sooner. All orders under "Jewelry Ready to Ship" will ship within 24 hours.
How to Order Custom-Made Jewelry
Add the item to your cart, then leave your custom requests (ring size, stone color, metal color, font#, name, engraving, etc.) in the instruction box. For assistance or full custom-made jewelry requests, please contact our team.
Order Status Updates
We will ONLY fulfill or change the status of your order once it's ready to ship. Production can take 3 to 20 business days, depending on your request and the intricacy of the design.
Tracking Number Updates
Once your package leaves our facility, it could take a few days for the carrier to update its system. This can be within 48 hours or up to 12 days, depending on restrictions within your shipping zone.
Ring Sizing
Yes, all of our jewelry can be customized to your size and desired variation. If your ring size is not listed, you can fill the instruction box with your ring size before checkout. All sizes from 3-15 US (including half sizes) are available for customization, free of charge for all our silver rings and with a slight price difference for all our solid gold pieces. Please get in touch with our team.
Returns, Exchanges & Cancellations
Guarantee on Products
Most products are backed by a 30-day guarantee, allowing returns or exchanges within 30 days from the delivery date. The item must be returned to us brand-new and unused to qualify. Custom-made-to-order jewelry, VIP orders, and clearance items are not covered by this guarantee, unless you purchase Seel Return Assurance. This guarantee takes effect only upon receipt of your regular order and does not cover cancellations.
Cancellation Policy
Yes, orders can be canceled within 24 hours unless production has started. Modifications and additional requests must be emailed to us ASAP. Once production has begun, cancellation is no longer possible. Otherwise, a cancellation fee of up to 35% may apply to cover incurred production costs on regular pieces and up to 50% for all custom-made orders. Please note that this policy is separate from our 30-day Guarantee.
Free Returns & Refunds
All regular orders can be exchanged within 30 days. To initiate a return, email our team your order number, or the original purchaser's name and a clear photo of the items. Also, provide details of the product you are exchanging for. The photo helps us create your RMA number.
Returning Custom/Personalized Jewelry
No, all sales are final for custom-made/made-to-order and personalized jewelry. If an error was made by us, we will send you the correct order or issue a refund. You keep the item unless inspection is needed.
Restocking Fee
While we previously offered free returns and exchanges, we found it challenging to sustain this due to customers taking advantage of the policy (e.g., purchasing for events/photoshoots and returning used items). A 35% restocking fee is now applied to cover some of our production and handling costs.
Damaged Items
Any damaged items must be reported within the 30-day return window to support@evaninaomijewelry.com. Damages reported outside of this period may not qualify for a replacement or refund. A short video or photos of the damaged items are required as proof.
Our Jewelry & Materials
Stone Authenticity
All our Natural Diamonds, Premium CVD Diamonds, HPHT Diamonds, and Moissanite will pass the diamond test using our special diamond tester and on common handheld diamond testers. Note that for budget-friendly sparkles, our EVN Diamond Alternative and Created Diamonds are excellent alternatives that look and sparkle beautifully, though they will not pass the diamond test.
Diamond Certificates
All our Natural Diamonds 0.4 carats and up come with a GIA certificate. All our Moissanite 0.50 carats and up come with a GRA certificate. For coffin-cut and other special-cut diamonds, a certificate is only available upon request.
Jewelry Upgrades
All our jewelry can be upgraded for a higher value based on:
- Metal type: 9k-18k white/yellow/rose gold.
- Metal plating: Platinum, yellow gold, rhodium, and rose gold.
- Stone types: Natural Diamonds, Moissanite, Alexandrite, Salt & Pepper, and more.
- Stone carats: Available from 1 to 10 carats.
- Stone color: FREE for any color (contact us first).
- Engraving: FREE.
Appraisal Value
Certificates are only available upon request before shipping. All our solid gold and platinum jewelry with precious stones can be appraised by any local jeweler. Please note that appraisal values can vary depending on various factors, including market conditions and appraisal methodology. We cannot guarantee a specific appraised value.
Will My Finger Turn Green?
No. Our fine jewelry is made from either solid gold or top-quality 925 sterling silver dipped 5x in real gold. We also have silver with 70% purity and 30% platinum. They will not turn your finger green. While silver reacts differently on every wearer based on skin pH, we are confident in our materials. Please note: Jewelry made from brass, copper, and other base metals are commonly known to cause green discoloration due to their chemical reaction with skin and moisture.
Plating Longevity
Plated jewelry wears differently on different people due to natural skin oils and care. Longevity is highly dependent on the individual and environmental conditions (water, soaps, chemicals, etc.). We've seen plating last anywhere from days to months to years. Plating is a temporary finish.
- Rhodium Plating: Most of our 925 silver jewelry is rhodium-plated, which maintains luster and protects the metal. Professional cleaning and re-rhodium are recommended every 6-12 months.
- Gold Plating: Our silver jewelry with gold plating is dipped 5x in solid gold for longer wear.
- Black Plating: Black rhodium over silver or gold is dark gray to black. It's a temporary finish, with longevity varying based on wear and conditions. Replating is free for up to 3 months.
Faded Plating & Refunds
Faded plating (rose gold, yellow gold, rhodium, black plating) is expected and does not qualify for a refund. However, we will do our best to solve the issue, either by reshipping a new one or offering a professional service for free, depending on the item's condition.
Customer Benefits & Services
Free Ring For Your Wedding Program
As a token of our appreciation, we offer a special program for U.S. military servicemen and women, as well as those facing financial hardship. Please contact our team for more details on how to receive a complimentary ring.
Free Lifetime Diamond Service
When you purchase an engagement ring from us, you become a valued member of our family. We provide continuous premium service, including:
- Care and repair
- Complimentary ring polishing
- Full lifetime diamond service
- Plating maintenance (first 3 months)
Please contact our team on how to ship your item back. Note that you will be responsible for the shipping fee for this service.
Warranty
Yes, each purchase is covered by up to a one-year warranty.
Other Information
Personalization Services
We offer both custom-made pieces, often featuring our original, trademarked designs, and popular, standard pieces you might find elsewhere- which is common for simpler jewelry. For all items, we stand by our quality and specialized personalization services.
Understanding Our Collections
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Custom-made Pieces: These are mainly our exclusive original designs, only available through us and our authorized partners. This category also includes other regular or popular pieces that require personalization or need to be made from scratch to your specifications.
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Regular Pieces: These are popular or simple designs that are perfect for personalization. Most regular pieces are crafted by our team, with select designs crafted in collaboration with trusted partner studios and jewelers who meet our quality, material, and ethical standards. While similar styles may exist across the market, which is common for simpler jewelry designs, we stand behind the quality and standards of every piece sold through Evani Jewelry. Our guarantee applies exclusively to purchases made directly with us.
Craftsmanship
Most of our jewelry is made-to-order. Personalized pieces are handcrafted from scratch with CAD drawings, unique wax, mold, one-of-a-kind stones, and more. Simple pieces and ready-to-ship items do not require CAD.
What Sets Us Apart
Beyond our stunning collections, it's the comprehensive services included with every purchase that truly distinguishes us:
- Free personalization on all pieces
- Up to 3 months of complimentary professional service
- Free one-year warranty
- Lifetime diamond service
We proudly cover the significant costs for these complimentary benefits to ensure your lasting satisfaction and peace of mind.
Jewelry Care Instruction
Pure silver is usually a softer and more bendable metal compared to solid gold. All our silver rings are made from either 70% pure silver and 30% platinum or 92.5% pure silver and 7.5% high-quality metal. They won't bend easily with proper care. Note that all silver reacts differently compared to other metals when in contact with household chemicals and even from excessive sweating. Learn more about how to care for your jewelry here.
Location
We are located in New Jersey and New York.
Sending Gifts
Awesome idea! Just add a note when checking out, and we'll write the message for you. Make sure to include "From" and enter the correct recipient address.
Discreet Packaging
Sweetness! All our jewelry orders will ship in either plain brown boxes or black bubble mailers for discretion. The label will list our store's name and address.
Risks and Challenges
Depending on how the pandemic continues to unfold, there may be delays in production. Due to variations in monitor displays and digital renders, the final colors of the jewelry and stones may vary slightly.